Support

If you want an immediate answer, our live chat team is available "24/7" to help with account access, deposits, withdrawals, bonus questions, or gameplay issues. Typical live chat response time is usually under 3 minutes, and most simple requests are handled during your first chat session. Prefer to speak with someone? Call 1-888-364-1850 for phone support — wait times are generally short, often under 5 minutes depending on call volume.

Prefer written help? Email support and response expectations

For non-urgent or document-heavy requests, email us at service@cafecasino.lv. Expect a reply within 12–24 hours for routine inquiries, and up to 48 hours for more complex cases that require verification or a payments investigation. When you email, include your account username, last four digits of any transaction, and a brief description of the issue to speed resolution.

Fast answers from the Help Center and FAQs

Before you reach out, check our Help Center for quick guides on deposits, withdrawals, bonus rules, verification, and gameplay. The FAQs cover common topics like minimum deposits, wagering requirements, eligible games for bonuses, and payout limits so you can often find what you need instantly. If you don’t find the answer, start a live chat or send an email and the support team will follow up.

We can help with payments, account issues, and gameplay

Our support staff is trained to assist with a wide range of topics, including:

• Deposits and withdrawals across major payment methods, including Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Tether, Visa, MasterCard, PayPal, Zelle, bank wire, and courier cheque.
• Account verification, password resets, and security questions.
• Bonus eligibility, wagering requirements, and promotional terms.
• Technical issues with games, mobile play, or app performance.

We don’t promise outcomes, but our agents will explain processes clearly, outline any required documentation, and escalate payment or technical issues to the appropriate teams when needed.

How we handle sensitive requests and investigations

When transactions or account security are involved, we may request ID verification or additional documents to protect your account and comply with regulations. Support will confirm expected timelines and keep you updated at every step. Complex payment investigations may take a few business days, but we’ll provide status updates until the matter is resolved.

Friendly, private, and responsible support

We aim to make every interaction personal and respectful, so you feel comfortable asking about anything from bonus terms to self-exclusion. If you need help setting deposit limits, time-outs, or self-exclusion, tell our team and they’ll guide you through the options and apply the measures promptly. Protecting your privacy and promoting safe play are core parts of our service.

Quick tips for faster service

Have these items ready to speed up any request: your account username, the email tied to your account, transaction IDs or dates, and screenshots if relevant. Clear, concise details help our team diagnose problems faster and get you back to the games.

For more background on our games, bonuses, and policies, read our full Cafe Casino review. We’re here 24/7 to help—reach out anytime and we’ll work with you to get things sorted quickly and professionally.