FAQ

Signing up is fast. Click “Sign Up,” enter your name, email, date of birth, and create a secure password, then confirm your email. You must be 21 or older and located in a jurisdiction where Cafe Casino accepts players. After registration, make a qualifying deposit of at least $20 to unlock most deposit bonuses, or use crypto for crypto-specific offers. If you need step-by-step help or run into issues during registration, consult our FAQ page for guided instructions and common fixes.

Cafe Casino follows standard KYC checks to confirm identity and protect your account. You may be asked for a government-issued photo ID, a recent proof of address (utility bill or bank statement), and sometimes a selfie for identity verification. Processing time typically ranges from a few hours to a couple of business days, depending on document clarity and volume. Provide clear, legible scans or photos and follow any file format instructions to speed approval. If verification takes longer than expected, contact support for an update.

Deposits are immediate for most methods. Withdrawals depend on the method: crypto transfers are usually fastest, while bank and courier cheque options can take several business days. Minimum deposit is generally $20. Crypto welcome cashouts may have a higher maximum ($2,500), while fiat welcome bonuses typically cap cashouts (e.g., $1,500). Some bonuses are sticky, so bonus funds themselves are not withdrawable until wagering requirements are met. For full details on accepted methods, processing times, and fees, visit our banking guide.

Cafe Casino supports a wide range of payment options including Visa, MasterCard, American Express, debit cards, bank and wire transfers, Zelle, PayPal, Rapid Transfer, courier cheque, and a full set of cryptocurrencies such as Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), and Tether (USDT). Playable currencies include USD, Bitcoin, Bitcoin Cash, and Litecoin. Choose crypto for faster withdrawals and higher crypto-specific promo caps. Always check available methods at deposit time, as options can vary by location and account verification status.

Wagering requirements determine how many times you must play through bonus funds and/or deposit before withdrawing winnings. Standard Cafe Casino deposit welcome bonuses require wagering of 40x the combined deposit plus bonus. Game contribution rates vary: most slots contribute 100%, table games often contribute 20% or less, and blackjack/video poker typically contribute 10% or lower. Certain games, like live dealer or Hot Drop titles, may be excluded from bonus play. Read the full terms for each promotion to understand contribution rates, maximum cashout caps, and excluded games.

Cafe Casino occasionally offers no-deposit bonuses and promo codes that may give free chips or spins. These offers are time-limited and subject to strict terms, including lower cashout caps and wagering conditions. If a no-deposit bonus is active and you later deposit, the original no-deposit terms may still apply to winnings from that bonus. To find current no-deposit codes and activation steps, check our promotions page and Perks dashboard.

Cafe Casino runs two main welcome tracks: a fiat welcome package and an enhanced crypto welcome package. Typical examples include a 250% match up to $1,500 for fiat and a 350% match up to $2,500 for crypto, both with qualifying minimum deposits and wagering rules. VIP and high-roller players can access larger exclusive packages—sometimes requiring codes like “CCVIP” or “CCBTCVIP”—with higher match caps and tailored perks. Check the VIP perks and current bonus details to find the best fit for your play style.

Cafe Casino offers slots, specialty games, table games, video poker, and some live formats from leading providers including Real Time Gaming, Rival Gaming, Dragon Gaming, Woohoo Games, Bovada Gaming, and Qora. Slots and specialty titles typically offer the best bonus contribution and fast wagering progress, while table games and video poker often contribute less toward bonuses. Browse the full game library and discover provider pages here.

Yes—Cafe Casino is optimized for mobile play. You can access the lobby and most games directly from your smartphone or tablet browser without a separate app. Mobile play supports both iOS and Android devices and preserves bonus eligibility, account settings, and cashouts. Game availability varies slightly on mobile, with very large or specialized titles sometimes limited to desktop. For tips on mobile settings and troubleshooting, visit our mobile support page.

Player safety is a priority. Cafe Casino uses industry-standard SSL encryption to protect financial and personal data and enforces KYC checks to prevent fraud. Game fairness is ensured by reputable software providers and audited RNG processes, though specific licensing and auditor details vary—always check our site terms and licensing notices for up-to-date information. For full details on security, licensing, and privacy practices, consult our terms and policies.

Customer support is available via live chat, email at service@cafecasino.lv, and phone at 1-888-364-1850. Live chat is the quickest for login help, deposit questions, or in-session technical issues. For documentation requests, verification help, or contested decisions, email is best because it creates a written trail. If you can’t resolve an issue immediately, keep screenshots and timestamps to speed investigations. If you need step-by-step help for account problems or payment disputes, reach out to support.

Cafe Casino provides tools to help you play within your means: deposit limits, session time reminders, temporary time-outs, and self-exclusion options. You can set or adjust limits in your account settings or request support assistance to apply stricter controls. If you feel gambling is affecting your life, seek professional help from licensed organizations and use self-exclusion to block access. For resources and instructions on setting limits, visit our responsible gambling page.